Three Best Things about Working Customer Service.

Published: November 22, 2013

I finally did it, I left my job. No more being screamed at and belittled by my deranged boss, this was going to be exhilirating. 

Well, as it turns out, not many places were hiring right away, hence I began the process of mass applying to all jobs everywhere.

When I finally got the call back from a well-known B&M Retailer to work for their "Technical Help Desk", I said "Yes, I definitely want this job."

When I got there, however, I heard my co-workers saying the words "Hi, do you have a return or exchange today?"

And that, my friends is how I accidentally signed up for a job in customer service, but I have seen some funny things along the way that I would love to share with you, along with some things that are just plain nice about the job.


  1. Customers will always surprise you

    Let's fact it, we live in a generation of baby-boomers and then the previous generation is slowly edging out the door. Before they leave though, they are determined to scream at us about why this damned, infernal contraption is not working for them the way that the box tells them it should.

    One of the best things about working in customer service, is you will never be expecting what a customer will say to you.

    One example I have is from just recently, when a customer came back after having just bought a T-Mobile SIM card, and complaining that nobody told her it would not work for her Verizon phone.

    Go ahead and re-read that last sentence as many times as you want, and try not to laugh. I know I did multiple times with my fellow co-workers after the customer left.

    Above: Okay, it wasn't exactly like that, but it was pretty close.

  2. Work is not difficult

    Once you get the hang of using the fancy computer system, there really is nothing to pulling a regular 9-to-5 shift in customer service.

    You will get an initial rush when the doors first open, because everyone assumes that in order to have a pleasant day, they must first get their returns for whatever reason out of the way.

    But, essentially, a business is making a profit when you are NOT busy, so after the first initial rush, the line will start to dwindle down and you will be free to twiddle your thumbs as you please. This makes your life much less stressful.

    Above: Yeah, something like that.

  3. Customers hate you before they walk in the door

    Above: This man did not have his Wheaties, stay out of his way.

    Hang on Michael, you say, did you not read the website you're on? This is, not . Why are you talking about customers hating you, that's one of the worst parts of the job??

    Well, hold on a minute, let me explain.

    Customers already have a pre-conceived notion that the stupid person behind the customer service desk is against them and they are the reason that they are in misery.

    Therefore, they will immediately ask you for a manager to continue the transaction. You can try to quench the fire without getting a manager involved, but most likely you will hear "FIX THIS DAMNED, INFERNAL CONTRAPTION!"

    This makes your job easier, because our managers are paid specifically for this, to be yelled at by customers. Whereas you can remain silently behind your desk.

    Next in line, please?

There are always bad experiences in customer service, and you will always hear from another employee that works in the area to never apply for it.

Coming from someone that accidentally applied to a customer service job, I have to say, it's not too bad once you get the hang of it.

Every customer is a challenge to me, especially considering they come into the store already pissed off. Therefore, my goal is to have a 100% turnaround; to have them leaving the store extremely happy.

But that doesn't mean I can't get a few laughs along the way.

Note that all customer information was kept confidential when sharing stories, and was never divulged in front of the customer.